FROZENPOND.COM The Leader In Autographed Hockey Memorabilia and Collectibles


Frequently Asked Questions


Here are the answers to some of our most common customer queries. If you do not see the answer to your question below, feel free to email your question here.

I just received my invoice. How come the total I was charged on my Visa statement differs from the total on my receipt?

We have to run all of our credit card orders through our terminal in Canadian funds. Therefore we have to convert all U.S. currency orders to Canadian dollars.

When you receive your monthly statement from your credit card company, the amount will be converted back to U.S. funds (if you are an American customer) and should jibe with your invoice total.

*** This is actually the most common question we receive. Many people do not realize that (at current exchange rates) $102 Canadian is the same as $100 American. They think we are trying to make extra profit on them. I can definitely say that this is not the case.


How do I know the item I am interested in is legitimate? Will I get a Certificate of Authenticity with my order?

If you have not done so already, please check out the rest of the website. We make a point to include numerous photos of players signing autographs for us and posing in front of our stores (see right). This is done for the purpose of CREDIBILITY. There is no company in the field of autographed hockey memorabilia that is more credible than Frozen Pond.

We have conducted autograph sessions with hundreds of professional athletes, and have pictures with most of them to prove it. We are endorsed by the NHL, the Hockey Hall of Fame, and Power Play International - the official company of Gordie Howe. We are as legitimate as they come.

The validity of one of our autographs has never been questioned.

And yes, you will get a certificate of authenticity with every autograph purchase.


Can I send my own item in and have you get it signed the next time you're with that player?

Sorry, but this is not a service that we offer. Warehousing merchandise for collectors offers plenty of risk on our part, with very little reward.

Our public and private autograph sessions are well advertised in our mailings and on our website. You are more than welcome to send in your own item to get signed at any of these solicited events.


Is that really Gordie Howe on your answering machine message?

Yes it is. Gordie came to the Grand Opening of our current retail location in November of 2007, and recorded our answering machine messages. He has also been to Frozen Pond seven times since that date. Gordie Howe is truly one of a kind.


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