Frozen Pond Shipping Policies
Frozen Pond stocks more autographed hockey memorabilia products than any
other company. While most orders are sent within 24 hours, please allow 4-6 weeks for delivery.
In an effort to provide our customers the most reasonable shipping rates
available, we currently do not provide real-time calculation of shipping
charges for online orders.
By processing all shipping costs offline, our service staff is able to
provide our customers with much more reasonable shipping rates than they
would receive if we employed an automated shipping rate system.
Because we ship a large variety of odd-size products (i.e. Sticks, photos)
and process a large number of orders containing multiple items, our experience
has shown us that automated online shipping systems often tend to overestimate
shipping charges on our orders. By determining shipping rates offline,
we save you money.
If you would like us to determine your shipping charges for an order,
feel free to call us at 905-760-8404. We are more than happy to check
for you (please have your postal code or zip code handy).
Frozen Pond is proud to use the services of UPS for the majority of our
shipments.
These are the UPS service levels available to our customers:
UPS Standard (Ground)
UPS 3 Day Select
UPS Expedited
UPS Express
Please note: UPS will not deliver PO Boxes.
We also offer our customers the option to have their shipment delivered
economically via Canada Post.
Frozen Pond recommends Canada Post Registered Mail for any shipments
delivered outside of North America.
Customs and duty charges (if any) are the responsibility of the buyer.
Postage & Handling - Minimum Charges
Small flat items(8X10 photos, programs, etc.)- $8
Otherwise - $10 per order (UPS minimum - $16)
Except: Jerseys, 16X20s, Mini-Cups, Figurines, Bobbles - $12
Large Plaque Displays, Puck Collection, Small Puck Plaque, masks - $18
Large Puck Plaque, Sticks - $32
Large Frames - minimum $40
Small Frames - minimum $32
Display Items - $20 - $95
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